Shipping & Return Policy
Get Laced Laces is committed to your satisfaction. If you are not 100% satisfied with your recent purchase, please review and follow the steps outlined in our return policy below. All items will be packaged according to the shipping option selected, 1-2 business days or 3-7 business days. Also, most orders will be shipped using either USPS or UPS.
THERE ARE NO RETURNS, REFUNDS, OR EXCHANGES ON CUSTOM CREATED SHOE LACES. Once you approve the laces for production, you are bound by what is produced. The customer accepts full responsibility for custom laces purchased and manufactured after approval of the mockup and/or colors selected.
If there’s anything we can do to improve your experience, please contact us.
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within 2 weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email Info@GetLacedLaces.com within 15 days of receiving your product to begin the process.
After you’ve submitted a return request to Info@GetLacedLaces.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.